June 21 and 22 are Amazon Prime days so I wanted to take a minute to talk about the reality of this company and capitalism in general.
Earlier this month, the New York Times came out with an article titled “The Amazon Customers Don’t See.” It’s quite long so I won’t detail the intricacies of the article but instead highlight a few aspects. First off, Amazon measures the time each employee spends off task at its warehouses, meaning every bathroom break is accounted for. If a person spends too long in the bathroom, they can be, and have been, fired.
One employee wrote on the internal feedback board, “It is very important that area managers understand that associates are more than just numbers. We are human beings. We are not tools used to make their daily/weekly goals and rates.”
However, Amazon warehouse employees are not treated like human beings, which is reflected in the company’s turnover rates. From July to October 2020 alone, Amazon hired 350,000 new workers, which is more than the population of St. Louis. Many recruits were hired through computer screening with little conversation or vetting. They only lasted a few days or weeks. Amazon’s turnover rate is roughly 150% a year, which is almost double that of the retail and logistics industries, according to the Times.
I urge you not to support this company. Photo by Christian Wiediger on Unsplash
Some more numbers for you: In 2019, the company hired more than 770,000 hourly workers, even though Amazon, including corporate staff, grew by just 150,000 that year. That means the equivalent of Amazon’s entire work force, roughly 650,000 people at the start of the year, left and were replaced that year. If Amazon is churning through its entire work force once or twice a year, it would need to have eight, nine, 10 million people apply each year, which is about 5% of the entire American work force. Five percent of the ENTIRE American work force.
The high turnover is built in to Amazon’s bones as Jeff Bezos said he didn’t want hourly workers to stick around for long because he viewed a large, disgruntled work force as a threat. Yeah, because then they might start asking for stuff like higher pay. . .
Also, let’s talk about racism. Black associates were almost 50% more likely to be fired than their White peers. In Amazon’s warehouse, more than 60% are Black or Latino whereas more than 70% of managers are White or Asian. So not only is Amazon burning through workers, it’s also perpetuating racism within its ranks.
Amazon is a prime (ha!) example of capitalism at its worst. Not only is Amazon exploitative, it plays to the worst part of our humanity – our desire for convenience no matter the cost. Bezos said people are inherently lazy and our nature as humans is to expend as little energy as possible to get what we want or need. He’s right, which is why Amazon sales exploded during the pandemic and the company continues to grow.
But again, I ask, what price are we paying for this convenience? We’re destroying the planet and treating people like machines. We’re supporting a company that appeals to our basest instincts and perpetuates what many are so actively fighting to change, i.e., racism. If you care about small businesses, workers’ rights, human rights, or the planet, you cannot actively support Amazon. And look, I know there are some products only Amazon sells – a “perfect” boycott is likely unachievable, but can you buy less from them? Even a little less? I know it’s inconvenient, but perhaps the price is worth it.
I dream of a world where we support our fellow human beings. A world where we demand people are treated with the respect and care they deserve. A world where we put our money where our mouths are when it comes to our values. A world where we understand sometimes the price of convenience is too high to pay.
Another world is not only possible, it’s probable.
I keep thinking about boundaries both because of what’s happening in my personal life and also in the world.
This week a woman told me I need better boundaries. Even thinking about her comment I notice anger rising up in me because I want to say, “Screw you lady! You have NO IDEA how much work I’ve done around boundaries!” which is true. I’ve come a long way. It’s not that I was ever a doormat, but it’s fair to say I wasn’t far removed from one. I often said “yes” when I wanted to say “no” because it was easier to acquiesce to someone else than stand up for myself. It was easier to sacrifice my needs and wants to keep the peace.
However, there comes a point where if your mouth doesn’t say no, your body will. Maybe you’ll get sick and that will give you an excuse to skip the party you originally said you’d attend. Or you could develop a more serious health condition. That’s the whole premise of the book When the Body Says No by Dr. Gabor Maté. He makes the case that stress and emotions play a role in diseases such as arthritis, cancer, diabetes, heart disease, irritable bowel syndrome, and multiple sclerosis. I certainly found his premise to be true with me. Because I overextended myself, my body eventually said, “Nope. Can’t do it anymore!” These days I’m more cautious with how I spend my energy.
Am I still learning about boundaries? Yes. Do I still regularly give more of myself than is wise for my body? Yes. But that’s OK because boundaries happen in degrees. They are learned and practiced – they’re not a switch that get turned on or off. They’re more like a faucet that can run at full power or at a trickle.
Boundaries can run at a trickle or full blast. Photo by Mukesh Sharma on Unsplash
That reminder about boundaries operating in degrees seems relevant right now as the U.S. celebrates Labor Day. The holiday came about because in the late 1800s, the average person worked 12-hour days, seven days a week. Not only adults, but children as young as 5 worked in mills, factories, and mines. On top of that, working conditions were not safe, there was insufficient access to fresh air, and limited sanitary facilities and breaks. People started protesting and were killed by the police during those protests, but eventually the unions were successful and working conditions changed.
We have a lot to be grateful for this Labor Day, and at the same time, there’s still room for improvement. For instance, last year the news reported Amazon workers were peeing in bottles because they were scared to take bathroom breaks. And they’re not the only one: Tyson Foods workers admitted to being denied bathroom breaks or mocked for even asking, according to an Oxfam report. The result? Many Tyson workers wore adult diapers to work.
I don’t mention these two examples purely to horrify you but rather to ask how much do you value your own life and the lives of others? Enough to change your shopping habits? I have. For the past few years, I’ve boycotted Amazon – not perfectly because there are some things only Amazon sells, but where possible I spend my money elsewhere. And look, I know they’re super convenient, but every little bit helps – canceling a Prime membership, looking further afield for purchases – it all adds up. What would our world look like if collectively we said, “No, it’s not OK to treat people like robots, to risk their lives, and deny them dignity”? If history is any indication, not only can it be done, but it also makes life better for everyone, as evidenced by those of us in the U.S. celebrating a three-day weekend.
I dream of a world where we set and maintain boundaries. A world where we understand the importance of saying no. A world where we realize boundary setting happens in degrees. A world where we celebrate what we’ve accomplished and recognize we also may have more room to grow.
Another world is not only possible, it’s probable.